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Help / FAQ

Order process

When you have found the desired product, you can place it in the shopping cart without any obligation to purchase by pressing the [Add to shopping cart] button. You can view the contents of the shopping cart at any time with no obligation to purchase by clicking on the [Shopping cart] button. You can remove products from the shopping cart at any time by clicking the [Delete] button. If you would like to purchase the products in the shopping cart, click on the [Next] button. Please then enter your information. The required fields are marked with an asterisk (*). Registration is not required. Your data will be transmitted with encryption. After entry of your information and selection of the payment type, press the [Next] button to reach the order page, where you can check your entries once again. Clicking on the [Order] button completes the order process. The process can be cancelled at any time by closing the browser window. You will be provided with additional information, such as options for making corrections, on the individual pages.
Did you have problems with the order process or have you discovered an error in our shop? Please send as a message using the contact form. We will address your problem as soon as possible.

Retailer inquiries

Are you a retailer or reseller interested in selling our products or are you interested in a large volume purchase? Register now in our retailer portal. You can learn about our attractive conditions for retailers and resellers in our retailer area.

Contract text

The General Terms of Business can be viewed on this page at any time. The order data and the General Terms of Business will be sent to you by email.

Data privacy

Personal data are only collected if provided by you voluntarily during the order process, upon opening a customer account or upon registration for our newsletter. Without your special permission, we will use the data provided by you exclusively for executing and processing your order. After complete execution of the contract and complete payment of the purchase price, your data are locked against further use and are deleted after expiration of all provisions according to tax and commerce laws, unless you have expressly given permission for continued use of your data. When you register for the newsletter, your name and email address are used with your permission for our own advertising purposes until you unsubscribe from the newsletter.